The Maseeh Access Control System (MACS) is a centralized web app that replaced outdated, manual access workflows with a streamlined, role-based system.

As Team Lead and Product Designer, I led a six-person team through research, design, and development. I worked closely with stakeholders to align technical decisions with real user needs across students, faculty, and administrators. We built custom dashboards, added bulk request tools, integrated PSU SSO, and automated CSV exports to CPSO. The system improved speed, accuracy, and coordination.

I led a complete redesign of the Jira Workbench, focusing on simplified transitions, required checkpoints, and subtle motivation cues. The result was a smoother, smarter experience that cut unclear tickets by 70% and saved the team over 320 hours a month.